JOB DESCRIPTION
Company Name Incel Tourism
Job Title Reservations Officer
Reports to Reservations Supervisor
Employment Type Fulltime - Onsite
Location Ikoyi, Lagos
Description
Incel Tourism is one of the leading Destination Management Company based in Dubai, United Arab
Emirates with a full-fledged office in Lagos. We have an exciting opportunity for an enthusiastic
Reservations officer to join our team. As a member of our team, you will work with the Travel and Tour unit to manage all individual and group reservation enquiries in an efficient and professional manner, ensuring that clients are satisfied, retained and revenue is generated.
Responsibilities
- Identify clients’ needs and determine appropriate travel plan, availability, rate and required documents.
- Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with company standards while ensuring accuracy and attention to detail at all times.
- Process all travel requests, changes, and cancellations and respond to clients’ queries as appropriate.
- Ensure clients are kept up to date on all booking conditions including, special rates, amended bookings and cancellation policies.
- Work with ticketer to set up accurate billing accounts, in accordance with the company’s’ accounting policies.
- Take responsibility and ownership of any issue or complaint and escalating any serious complaints to the Reservations Supervisor.
- Maximise opportunities to generate revenue.
Education and Experience Requirements
- Graduate from a reputable higher institution.
- Minimum of two years’ experience of working as a Reservations Officer (experience in travel industry is preferred)
- Fair knowledge of Flight Reservation Systems such as Amadeus
Knowledge and Skills
- Excellent verbal and written communication skills
- Ability to interact in a courteous, positive and professional manner with clients and prospects with an innate disposition to pro-actively assist and provide excellent service.
- Strong administrative and organizational skills.
- Ability to multi-task and solve problems
- Ability to work independently and within a team.
- Ability to prioritize workloads, meet deadlines and work to strict time constraints.
Benefits
- Negotiable Salary Leave Allowance
- Employee Training Health Insurance
- Contributory Pension
Interested candidates should send resumes to hr@incelgroup.com using the Job title as subject of email.
Application closing date: 31 May 2023
Job Type: Full-time
Salary: From ₦150,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Reservations: 2 years (Preferred)
Application Deadline: 31/05/2023
