IT@JH Client Technology Solutions (CTS) is seeking an IT Tech Hub Assistant who will provide sales/technical support at new Johns Hopkins Tech Hub store.
Specific Duties & Responsibilities
The Johns Hopkins Tech Hub is a physical retail space on the Johns Hopkins East Baltimore campus that sells and services Apple, Microsoft, and Dell computers and peripherals as well as many consumer accessories. The person filling this role will augment the sales and technical services staff by providing customers with:
Greeting customers and rendering assistance as necessary responding to inquiries of products and merchandise.
Enthusiastically communicating with customers to connect them to the right people or product in the store.
Respond to general questions about products.
Ring customers up at the point of sale (POS) system to complete transactions.
Document customer sales and ensure customer record keeping is accurate within POS system.
Maintaining sales floor appearance which may include organizing merchandise, stocking shelves, clean/dusting, pricing merchandise and may assist in setting up displays and signs.
Assist with store opening and closing procedures.
Maintain a current and thorough knowledge of all available products.
Assist with the delivery of products to customers located on the East Baltimore campus.
Technical Qualifications or Specialized Certifications
Basic understanding of computers and peripherals.
Familiarity with mobile devices.
Ability to learn POS practices.
Ability to work well with customers.
Physical Requirements
Ability to stand/walk for long periods of time.
Work Location
100% on-site; JH East Baltimore Campus.
Minimum Qualifications
High School Diploma/GED required.
Preferred Qualifications
Some background in IT (computer classes in school).
Familiarity with Apple products.
Classified Title: Computer Support Assistant
Working Title: IT Tech Hub Assistant
Role/Level/Range: ATO 40/E/02/OC
Starting Salary Range: $15.00 - $19.90 - $24.50 hourly (Commensurate with experience)
Employee group: Casual / On Call
Schedule: Mon-Fri 8:30 am-5:00 pm
Exempt Status: Non-Exempt
Location: School of Medicine - East Baltimore Campus
Department name: IT@JH Client Technology Solutions
Personnel area: University Administration
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
To apply, visit https://jobs.jhu.edu/job/Baltimore-IT-Tech-Hub-Assistant-MD-21205/1011421600/
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