Patient Representative
About Diana Health
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity.
What you'll do:
- Serve as overflow support to multiple practices by, answering and working incoming calls and messages
- Answer and triage incoming phone calls and app messages from our current patients
- Act as the second line of call for incoming calls from new patients
- Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
- Check and respond to voicemail and after hours messages
- Support patient scheduling:
- Schedule patients from incoming phone calls
- Conduct no show and cancelation follow-up
- Support schedule re-shuffles (e.g., when provider is called out)
- Work through appointment ticklers
- Support central communications intake and follow up through various mediums
- Other duties as assigned
Work Schedule (Eastern Standard Time Zone):
- Must be available Monday through Friday, hours between 9:00a-6:00p
Experience / Qualifications:
- Minimum of two years of medical receptionist or customer service experience and/or training
- Excellent communication skills
- Ability to solve practical problems in various situations
- Must have the ability to multitask
Benefits
- Competitive compensation
- Medical, dental & vision plans, with an HSA/FSA option
- 401(k)
- Paid time off
- Paid parental leave
Diana Health Culture
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful